Terms and conditions

At Naturelle.dk you can pay with Visa, MasterCard, Maestro, Paypal, and many other international credit cards

When you place an order on www.naturelle.dk, the amount will only be deducted from your account when the item is shipped.

You can always feel safe with card payment on Naturelle.dk.

Data you send in connection with your purchase is encrypted with SSL and is therefore 100% secure.

If you regret your purchase (right of returns )

You have a 30-day right of returns when you shop at Naturelle.dk. The right of returns runs from the day

you have received the item. The right of withdrawal can only be exercised if the item is substantially returned

same condition and quantity. The right of withdrawal, therefore, lapses if you use the item in a way that

which impairs the sales value of the product significantly. For hygienic reasons, you can not break

the transparent packaging. Therefore send the packaging with the return, to the conditions to exercise the right of withdrawal is fulfilled.

If you regret the purchase, the goods must be sent to:

Naturelle ApS
By klædebo 14
2970 Hørsholm

You can also cancel the purchase by refusing to receive the item. Of course, if you regret your purchase, you will get it

the amount you have paid to us back. The amount will be transferred to the card you paid with or in your bank account,

when we have received the item returned and checked that it complies with the rules of cancellation.

The only cost you have when you regret it is the postage to send the item back to us.

What should I send back?

You must attach a copy of the order confirmation.

Note! We do not accept packages sent by post. cash on delivery.

If there is something wrong with the item you have the right to complaint

When you shop at naturelle.dk, you of course have a 24 month right to make a complaint. That means you either

can have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of an erroneous use of the product or other harmful behavior.

How fast should I advertise?

You must complain within a "reasonable time" after you have discovered the defect in the item. If you advertise

within two months after the defect is discovered, the complaint will always be timely.

We refund reasonable shipping costs

If the complaint is justified, we will of course refund your (reasonable) shipping costs.

The item can be shipped to:

Naturelle ApS
Ved klædebo 14
2970 Hørsholm

We need the following information when you send the item to us

When you return the item, please state what the problem is, as detailed as possible.

Note! We do not accept packages sent by post. cash on delivery or similar.

Remember that the item must always be sent back in proper packaging, and get a receipt for shipment, so we can reimburse your shipping costs.

If you have sent an item in for cancellation or complaint, you will always receive an email when we have received the item.

In the email, you will receive information about the further process in connection with the processing of your cancellation/complaint

Personal information

If you choose to purchase Naturelle.dk, you will be asked

information necessary to complete an order. We hereby ensure that your information

is treated with care and Naturelle.dk will never pass them on to third parties.

For you to agree with us at naturelle.dk, we need the following information:

Phone number
Email address

We register your personal information to be able to deliver the item to you.

The personal information is registered with Naturelle.dk and stored for five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent,

so that you are informed about exactly what information is being collected and why.

The director and the employees of Naturelle.dk have access to the information that is registered about you.

The data responsible for naturelle.dk is Naturelle.dk.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

Information submitted to naturelle.dk is not passed on or sold in any way to third parties,

and we do not record any personally sensitive information. As registered with Naturelle.dk, you always have the right to

object to the registration. You also have the right to insight into what information is registered about you.

You have these rights according to the Personal Data Act and inquiries in connection with this are directed to Naturelle.dk

via e-mail akwaba@naturelle.dk


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